FAQ
Check out all our frequently asked questions to find answers. If you still need assistance please contact us.
Wholesale Questions
Opening order is 6 pcs, at least 2 per style. We do not ship single globes.
No. Sorry we do not provide that service.
We typically ship your order within 3 days of receipt, Monday thru Friday, during business hours.
Shipping and storing snow globes is weather sensitive.
All our globes have anti-freeze inside, which typically keeps them from freezing, under normal delivery procedures. However, during extreme temperatures such as we have experienced in recent winters, globes may freeze. To that end, we will temporarily halt shipping if we feel the globes might be exposed to below freezing temperatures for an extended period of time on their way to you.
We use FedEx and UPS.
If you are shipping single items to your customers during very cold weather, we strongly suggest that you delay shipping. If you must ship, be sure to double box and insulate them well, indicating 'DO NOT FREEZE' on the outside of the box. We can not guarantee the out come of shipping under these conditions. Signs of freezing are bubbles, cloudy water, and breakage of the items inside. We cannot be responsible if our suggestions are not followed.
We strongly suggest temperature controled storage areas. CSG will not be responsible if your globes are stored in unheated or overheated warehouses.
We can arrange international shipping. Please contact us to discuss your options, or contact:
DISTRIBUTION GERMANY, AUSTRIA, SWITZERLAND
Wolfgang Kirsch
Romanowski Design
Tel.+493064493417
Fax.-+49306493418
DISTRIBUTION ALL OTHER EUROPEAN UNION
Nicolaj Lund Jensen
NIJI ApS
Gisselfeldvej 18
4690 Haslev, Denmark
Tlf. +45 2615 0565
General Questions
Keep the snow globe out of direct sunlight. The globe acts as a magnifying lens and can cause a fire. Sunlight can also cause the water to color. Dust with a soft cloth. Glass cleaner is fine if you want to eliminate fingerprints.
Typically you are allowed to take the minis on the plane in carry-on luggage. The large globes must be checked in your baggage.
The globes are glass and the bases are hand cast resin.
The globes are made of glass and are not toys for children.
Yes, they are permanently attached to the base.
Our standard globes overall dimensions 4" W x 4" L x 5" H.
Our mini globes overall dimensions 1.75" W x 2.25" H
They weigh 2.5 lbs.
A set of four mini globes weighs 2 lbs.
We use a proprietary recipe for our snow. When it is mixed with glitter, we call it flitter!
They are designed in Vermont, and sculpted in California. They are individually made and hand painted by two small, family-owned factories in China.
The liquid is mostly purified water with some anti-freeze and a small amount of anti-bacterial mixed in.
We hope not! That's why we put anti-freeze in them. However, if left out in very cold weather for more than 6 hours, they may freeze. If the weather at the ship-to-address is extremely cold, we will wait until it is safe to ship them. We will notify you if we have delayed your shipment.
The base and the interior scene are both made from cast resin.
Our globes do not play music nor are they automated. We choose to focus on the interior as a work of art and the base as a pedestal.
We ship from our warehouse in Ontario, CA.
Yes, each globe is well packaged in our beautiful periwinkle blue presentation gift box lined with an inner foam protector.
Yes! We have a 600 minimum. Learn more about our custom globes.
That is not a service we provide.
We add to the collection in the spring and in the fall. Many of our globes are limited editions, so when they are gone, they are gone.
No, sorry we do not offer that service.
Though this rarely happens, please let us know immediately. Contact us and please can send a photo for confirmation of the damages. We will send a replacement globe to you.
No, as one of our customer's 3-year-old son discovered.
Sure, if you want to order 600 pieces! We can make a single globe, but it costs upwards of $1000. Learn more about our custom globes.